Refund policy

At GH Produce, we take pride in crafting premium, small-batch adventure foods using quality ingredients. If something’s not quite right with your order, we’re here to help.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or not what you expected, please let us know within 48 hours of delivery.

Email us at info@ghproduce.com.au with:

• Your order number,

• A brief description of the issue, and

• A few clear photos of the product and packaging.

We’ll review your request quickly and, depending on the situation, arrange a replacement or refund to your original payment method within 14 days.

Change of Mind

As our products are food-based and made fresh, we’re unable to accept returns or provide refunds for change of mind. Please review your order carefully, including allergen information, before checking out.

If you have any questions about ingredients or products, please reach out before placing your order — we’re always happy to help.

Shipping Delays or Issues

We work with trusted delivery partners but sometimes delays or issues can occur. If your order is significantly delayed, please get in touch and we’ll help track it down and work on a resolution.

Need Help?

We’re here to assist. Email us at info@ghproduce.com.au and we’ll get back to you within 1–2 business days.